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Shoes should be removed at the entry to the inn. Oftentimes, there is a stone or concrete block in front of the landing, where guests can step onto the stone, take off their shoes and then slip into guest slippers, which are provided for walking around the inn's indoor public areas. Street shoes are stored until guests depart or decide to venture out.

Wooden geta are provided for walking in the garden or walkways outside the inn.

The owner or the maid, as the case may be, escorts guests to their room, carrying their bags if he/she insists.

Slippers are removed at the entrance to the guest suite as only bare or stockinged feet are allowed on the cushioned tatami floor mats. In many cases, there are special slippers for use in the toilet area only.

The owner/maid welcomes guests with a cup of green tea, arrange for time of dinner and breakfast service and answer questions guests may have.
Once settled in, guests change into the yukata (cotton robe) that is normally stored in a basket or in one of the cupboards. The proper way to wear it is to overlap the left side OVER the right side, tie with the obi (sash) into a knot or bow and shift to the back. Yukata can be worn throughout the inn's public areas. If the weather is cold, a woolen robe or vest is also provided. If the woolen robe is full-length, tie the sash over the outer robe, binding both layers at once.
Hot Baths
Said to have originated with Buddhism, bathing in Japan is a means of purification and a way to cleanse and rejuvenate the spirit. Unlike western-style spas with bubble jets, Japanese baths feature still hot water that allow guests to quietly meditate, enjoy the beautiful scenery and simply relax.

Bath taking in the Japanese style is very different from the Western way. Because the communal bath is used by other guests, it is important to keep the bath hot water absolutely clean. Therefore, bathers soap up and thoroughly rinse in the bathing room before entering the tub or ofuro.

Procedure
In the changing room, clothes are removed and placed in a basket. A small, rectangular towel (oshibori) is provided for use as a drape in front of the body.

In the bathing room, guests take a stool and a wooden bucket for ladling water. They sit on the stool and soap themselves using the hand-held shower to thoroughly rinse off. If there are no hand-held showers, water can be ladled from the bucket.

Before getting into the communal bath, it is important that all soap suds be washed off. Bringing soap suds into a communal bath is a no-no. That also means not taking the hand towel (oshibori) into the bath, either. Some people wrap the towel around their heads while others leave them off to the side.

After soaking and enjoying the warmth, bathers usually get out of the tub and wash again before re-entering the bath.

Temperatures in hot springs baths can run from 102 to 120 degrees Fahrenheit (note: most western-style hot tubs average 104 degrees). For overseas visitors, the temperatures can be unusually hot. It's best to remain still in a very hot tub as moving around makes the water appear even hotter. After taking hot baths for several days, visitors will get accustomed to the high temperatures and figure out that the hotter the water is, the more relaxed one feels afterwards.
Dining
Breakfast and dinner are normally included and served in the rooms, however some ryokan also offer meal service in a general dining room. Guests can notify the inn in advance regarding any food restrictions.

The higher class ryokans such as members of Small Luxury Inns of Japan, offer a western-style breakfast, which needs to be ordered in advance.

For multi-course kaiseki dinner service, courses are eaten slowly as presented. Rice, soup, and pickles are served last.

If desired, the ryokan can make special arrangements for lunch to be served.
Bedtime
After dinner, a staff member prepares the main room for bedtime by taking out the futon for sleep. Guests can opt to stay in the room, go and have another bath, check out the bars/reading rooms in the inn or go for a walk in town. Walking in the streets in yukata and the wooden clogs (geta) is acceptable in hot spring towns.
Morning/Departure
In the morning, guests are awakened by the maid, who will knock at the door with a wake-up call and bring hot tea.

Breakfast service will follow at the pre-selected time. Guests can dine in their yukata or street clothes.

Upon checkout, guests may ask about purchasing a souvenir from the inn such as a yukata and obi as a special memento.

A service charge is normally included in the bill but if guests wish, an additional gratuity of about 2,000 yen can be presented to the maid in an envelope or wrapped in paper. Tips should never be given to the okami (madam of the inn), only to maids
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